Refund policy

At Nomad Suds, we want you to be happy with your purchase. If you have any questions or concerns about your order, please contact us and we will do our best to help.

Returns

Due to the personal care nature of our products, we are unable to accept returns of opened, used, or partially used items.

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery. We may request photos of the item and packaging to help us resolve the issue as quickly as possible.

Refunds

Refunds may be issued for products that arrive damaged, defective, or if an error occurred with your order.

Once your request has been reviewed and approved, your refund will be processed to your original method of payment. Please allow several business days for the refund to appear on your account, depending on your payment provider.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was shipped. If you need an exchange, please contact us with your order details.

Order Cancellations

Orders are processed quickly to ensure prompt delivery. If you need to cancel or modify an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or incorrect:

• Opened or used personal care products

• Bath and body products that have been unsealed

• Gift cards

• Clearance or final sale items

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact Us page. Include your order number and a description of the issue so we can assist you promptly.